Kiosks
Self-service solutions that shorten queues, increase revenue and elevate the customer experience
From hotel check-in to restaurant ordering, event ticketing to product configuration, Scala’s self- service kiosk solutions remove friction from the customer journey. Built on commercial-grade hardware and powered by Scala’s enterprise content management software, our kiosks deliver a seamless, reliable experience that businesses profit from and customers prefer.
The Benefits of Self-Service Kiosks
Shorter Queues, Happier Customers
Self-service kiosks dramatically reduce wait times by distributing transaction volume away from staffed counters. Faster service means higher customer satisfaction and increased orders.
Higher Average Order Value
Research regularly shows that customers spend more when ordering via kiosks, sometimes as much as 40% more. Intelligent upsell prompts, visual product displays and unhurried browsing encourage add-ons and upgrades that boost revenue per transaction.
Operational Efficiency
By handling routine transactions including check-in, ordering, wayfinding and ticketing, kiosks free staff to focus on high-value, service-oriented tasks. The result is more efficient operations without a compromise on customer experience.
Accessibility and Inclusion
Scala’s kiosk solutions support multiple languages, accessibility features and dietary or preference filters, ensuring every customer can engage comfortably regardless of language or ability.
Actionable Data
Every kiosk interaction generates valuable data. Popular products, peak usage times, abandoned transactions and more are all revealed through user interactions. These insights enable continuous optimization of the customer journey and business operations.
Consistent Brand Experience
Kiosks deliver a uniform, on-brand experience across every location, ensuring that service quality never varies regardless of staffing levels or shift patterns.
Scala Kiosk Solutions
Deployed across quick-service restaurants, cafés and convenience stores, Scala’s self-order kiosks guide customers through the menu with rich visuals, intelligent suggestions and seamless payment integration. The result: faster ordering, fewer errors and higher average spend.
Streamline arrivals at hotels, healthcare facilities, corporate offices and event venues. Scala’s check-in kiosks reduce front-desk congestion, speed up processing and create a polished first impression.
Help visitors, patients and shoppers navigate complex environments with intuitive, touchscreen wayfinding kiosks. Integrated with Scala’s CMS, content can be updated in real time to reflect layout changes, events or promotions.
Extend the aisle digitally. Scala’s catalog kiosks let customers browse full product ranges, configure options and place orders for items not physically in stock. The endless aisle capabilities of these kiosks capture sales that would otherwise be lost.
Seamless Integration
Scala’s kiosk solutions are designed to integrate seamlessly with existing POS, CRM and inventory systems, minimizing deployment complexity. Whether you need a few kiosks or a network of thousands, Scala’s scalable platform and full-service team ensure a smooth rollout and ongoing performance you can rely on.
