Driving Digital Interaction in KIA Dealerships

The new dealerships mix corporate red buildings, big glass windows and a new space identity involving car displays, points of attraction and functional zones. At the core of these dealerships is Scala digital signage; driving communications with customers through multiscreen video walls, standalone displays and interactive kiosks.

The project started with three successful pilot dealerships then grew to encompass all KIA dealers in Northern Asia. In total, 180 dealerships equipped with 540 media players, driving over 500 different sized screens are connected to the main KiaTV broadcasting system.

Over the years, dealerships have rolled out a variety of videowalls and interactive kiosks, chosen from four different possible formats, as well as large screens in the sales and service zones. “The Scala digital signage network allows us to share the latest product, sales, aftersales and brand image information to KIA customers,” explained Pavel Balan, dealer marketing of KMR.

The entire Northern Asia network is managed from the KMR office in Moscow, with a user-friendly interface broadcasting five different content channels across the dealer network, onto the exterior and interior video walls, standalone displays, kiosks and service areas. In addition, ticker line functionality is used to share social media content via live feeds combined with corporate and product news.

“Scala quickly scaled from driving a small number of passive monitors to allowing us to centrally manage a vast array of passive and touch screens across the whole of the Northern Asia territory,” added Balan. “The project scaled quickly and now, all our dealerships across Northern Asia are equipped with a Scala-driven digital signage solution, it’s a standard requirement for all new dealers.”

Screen content across the network is defined by KMR. However, the full service delivery for managing all content for the network is done by Dismart. This includes: scheduling content; the creation of digital posters; automating content runs via Scala scripts; and creating code for the interactive kiosks. In addition to that, Dismart delivers all technical support for the dealerships nationwide.

“We wanted to minimize network traffic by using digital posters, split screens and web effects and only Scala allowed us to do this from the start. It helped us turn KMR’s vision into reality. The main benefit of Scala is that it’s not just a product, but a platform that allows us to create whatever we want without limitations.”

“Quality content, delivered on time, has helped us build trust and great relationships with our end users – the KIA car owners and potential buyers,” concluded Balan. “We have confidence in our system, we get a great response from our dealers and compliments from their customers.” said Pavel Balan, Dealer marketing of KMR.