Pantai Hospital Kuala Lumpur Modernizes with Digital Signage

Pantai Hospital Kuala Lumpur (PHKL), Malaysia, underwent a major renovation which included giving a modern, futuristic look to a new 12-story building, and accommodating the growth in patients and hospital personnel.

With such a large expansion, enhancing communication efforts between staff and patients was essential, as was creating an engaging, informative environment for visitors. Switching to digital signage from traditional paper – printed announcements were manually posted in aluminum frames – reflected the hospital’s new, modern feel and is a quicker, cost- and time-effective way of engagement.

The year-long planning and execution of the project resulted in 45 total displays throughout six different zones in the new wing. Twenty-six units of 42” displays are strategically positioned at waiting areas within the main lobby, health screening centre, heart centre, endoscopy centre, spine and joint centre, hand and upper limb centre, satellite pharmacy and the paediatric cluster, keeping visitors and patients informed, educated and entertained with relevant content.

The main lobby boasts a 6×1 video wall made of 55” displays, used primarily as a digital doctor directory with content rotated to include significant events or campaign highlights when required.

Upon entering the main lobby, patients and visitors can use a digital wayfinding solution and interactive directory, featured on two 42” touchscreen displays on both sides of the reception counter. Their visit is immediately enhanced by the digital solution that follows through separate areas of the hospitals. In the lift zones of the hospital there are eleven units of 42” displays.

Click Grafix oversaw the provision and installation of the hardware and Scala software in the new wing. PHKL also commissioned Click Grafix to train the hospital staff and manage development of content for a period of one year.

Using Scala Designer, the content development included the creation of easy-to-update generic templates for general content, the Pharmacy Zone, the Children Zone and for the video wall, some of which meant repurposing PHKL’s existing print ads, informational and promotional material. Scala designer makes it easy to bind content across a large network by transforming creative content into templates.

PHKL and Click Grafix took advantage of the ease of which the Scala platform allows for third-party integrations. Located in the Satellite Pharmacy, they executed customized integration with the queue system, where they are displaying the queue numbers on a side frame and content playing on the main frame. This application allows for patients to see where they’re at in line while also providing a platform for advertisement.

Click Grafix is able to remotely, quickly make updates to the content, but the easy-to-use interface was quickly picked up by hospital staff, who will take over some of the content updates moving forward using the templates Click Grafix created in Designer.