Support

The Scala support team is made up of digital signage gurus and can handle nearly any question you may have. Scala support is available to Scala Certified Partners as part of their Partner Program agreement. End Users are encouraged to contact their Scala Certified Partner for support since your SCP will know all the ins and outs of your network.

All support information posted to our website is available free to all Scala Certified Partners and Scala End Users. After contacting your Scala Certified Partner, if you still need assistance, do the following.

• Get The Latest Software Updates. Common problems are often fixed in software patches. Make sure you're running the latest software. Read about and download the newest software patches here. 
• Check Frequently Asked Questions (FAQ). Locate your product & question in the Scala Technical FAQ. These FAQs now cover the hardware information previously found in the popular hardware stability guide.
• Join The User Discussion Forum. Your issue might be discussed in User Discussions. Check User Discussions if your problem isn't covered by the FAQ. Scala would rather help the entire community by answering questions in the User Discussion Forum rather than in private emails. Several generous Scala users are also there answering questions.
• Send Us Email. If your question was not answered by the Scala Technical FAQ, User Discussion Forum, Hardware Stability Guide and Scala Q & A then please send us a message directly. A per incident fee may apply. 
• Sign up for Scala Training. Scala holds regular training courses for its Scala Certified Partners and End Users. 
• Use Phone Support. Scala Technical Support will provide technical support without any additional fees to following customers:
  

          o Potential customers with technical questions. (Pre-sales technical support)
          o 30-day Free Trial users
          o Customers covered under a current Scala Advantage Plus Agreement
          o Customers covered under a current IC3 & IC200 product Maintenance Agreement
          o Scala Certified Partners (SCPs)

Incident is defined as anything pertaining to a particular problem, question, or request. Any subsequent emails, phone calls, onsite actions pertaining to that incident will be covered under the agreement. Please have credit card information available at time of your call.