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SCALA TECHNICAL SUPPORT
Common problems are often fixed in software patches. Make sure you're running the latest release or service pack.
Software Updates:
InfoChannel 3 update CDs:
See your Scala reseller if eligible for the last update Release 7.5.
Legacy Products MM200, IC200, Designer 1, iPlay Studio
Check Frequently Asked Questions (FAQ)
Locate your product & question in the Scala Technical FAQ. See the on-line Hardware Guide for recommended system configurations.The Discussion Forums
The Public Discussion forum:
This for is a place for Scala customers to share ideas and questions with other Scala customers.
The Technical Support Forum:
This forum allows you to submit questions and issues to Scala Technical Support. A case number will be automatically generated with your posting. Your service agreement will be checked to see if it is current. If not, you will be notified that your Scala service agreement had expired.
Please select your country on the world map.
Training Classes
Scala holds regular training courses for its Partners and End Users. For more information please check our Training web page at: http://www.scala.com/services/training-overview.html
Telephone Support
| Scala USA: | Hours: 9:00 am to 8:00 pm Eastern Standard Time Phone: 888 444-5867 |
| Scala Europe: | Hours: 9:00 am to 17:00 pm Central European Time Phone: +31 45 54 66690 |
Technical Support will provide technical support without any additional fees to following customers:
- Potential customers with technical questions. (Pre-sales technical support)
- 30 Days Free Trial users.
- Customers covered under a current Scala Advantage Plus Agreement
- Customers covered under a current IC3 Scala Service Plan Agreement
- Scala Certified Partners (SCPs).
Customer with Scala Advantage Basic should contact their Scala Certified Partner (SCP) for technical support.
Customers with expired agreements can contact their Scala reseller to renew the service agreement, or they may choose to pay a $99 Per Incident Fee. Incident is defined as anything pertaining to a particular problem, question, or request. Any subsequent emails, phone calls, onsite actions pertaining to that incident will be cover under the agreement.
Scala Advantage Plus provides end users with direct access to the Scala support team. Consult your value added reseller for more information.
Scala Advantage
Scala Advantage is the support program for InfoChannel 5. There will be many key differences between Scala Advantage and our current support program for IC3 (SSP). Read on for more information.
Discussion Forum
Your issue might be discussed in User Discussions. Check User Discussions if your problem isn't covered by the FAQ. Scala would rather help the entire community by answering questions in the User Discussion Forum rather than in private emails. Several generous Scala users are also there answering questions.
Technical FAQs
Locate your product and question in the Scala Technical FAQ. These FAQs now cover the hardware information previously found in the popular hardware stability guide.
Training
Scala holds regular training courses for its Value Added Resellers. Check this calendar for dates and to sign up.
Tutorials
The tutorial section contains valuable assistance in operating your InfoChannel solutions. Tutorials are available for InfoChannel 3 and will be available soon for InfoChannel 5.
Directories
Welcome to one of the largest and most complete multimedia directories on the Internet. Scala has taken on the duty of maintaining the site that originated at GMD: German National Research Center for Information Technology. We take considerable interest in the evolution of the concept of multimedia in all its forms, and strive to be the central repository of all resources. We try to keep pace with the shifting interpretation of the concept of multimedia.
Register Your Software
Please register your product so we can deliver you the best possible support.
Additional Information
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Contact Scala about your end-to-end software solutions for creating and controlling Electronic Display Networks, whether you call it Dynamic digital signage, Narrowcasting, Captive Audience Networks, Kiosks, Point-of-Purchase Displays, Digital In-Store Merchandising, Out-of-Home Media Networks, Place-based Advertising, Display Marketing, Retail Digital Media Networks, Datacasting, Electronic Billboards, The Outernet or any of the other terms in use today. Scala conducts business through a worldwide network of Value Added Resellers. For more information on what this emerging industry is coming to be named, you can see how other people found this page. ©1993-2007 Scala, Inc. Scala, InfoChannel, and the Exclamation Point Logo are registered trademarks of Scala, Inc. All other trademarks are the property of their respective organizations. To see all the content on our Website, click Sitemap or check our blog for the latest updates. Read our Privacy Policy.