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Infochannel 5 Support
With the release of InfoChannel 5 there are significant changes to the existing IC3 "SSP" (maintenance, upgrade and support) program that are being planned under the program name Scala Advantage.
Scala products will be sold with one complimentary year of Scala Advantage Basic that entitles customers to major upgrades, minor upgrades, bug fixes, access to the Scala knowledge base, discounted technical support incident pricing, and an online interface.
Scala Advantage Plus will be sold through Scala resellers to the end users. Resellers may want to sell this product when they do not have the staff or skill level to support their end users via their own technical support programs. Scala will provide support to end-users if they have subscribed to Scala Advantage Plus.
Scala Advantage Basic* - Upgrade protection and maintenance. The end user can negotiate a technical support agreement directly with the reseller. Scala will continue to support the reseller.
- Major upgrades (self-service)
- Minor upgrades (self-service)
- Bug fixes
- Access to the Scala knowledge base (self-service)
- Reduced rate per incident pricing ($89)
Scala Advantage Plus* - Upgrade protection, maintenance, and Scala technical support. Technical Support at all levels provided to the end user direct from Scala. Scala Advantage Plus is purchased through the reseller, but the reseller is not required to support the customer in any fashion. Scala will handle all technical issues directly.
- Online support
- Phone support
- E-mail support
- Major upgrades (self-service)
- Minor upgrades (self-service)
- Bug fixes
- Access to the Scala knowledge base (self-service)
*All programs may not be available in all countries at the time of launch.
NOTE: A given network has a single network-wide Scala Advantage expiry date equal to that of the InfoChannel Content Manager. InfoChannel Players will include complimentary Scala Advantage coverage through the term of the InfoChannel Content Manager. Therefore the InfoChannel Players will expire on the same date as the InfoChannel Content Manager, regardless of their purchase date. Upon renewal of the Scala Advantage program, support will be charged for each Player and InfoChannel Content Manager in the next. All products in the network must maintain the same expiry date.
