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Recent Posts by Alan Jackson
Posted: Friday, 06/15/2007 -- by Alan Jackson. Subject: Player engine reboots PCs - Please help!
Hi - we have 4 players in use at a client installation and one in-house for testing and demonstration purposes. Our in-house unit started acting strangely a week or two ago - when it boots up and the Player Engine (version 3) is installed and triggered on startup the PC reboots immediately after the Scala Player splash screen shows up and it is about ready to play its content.
If I remove the player engine startup shortcut from the Windows startup folder, it will work fine. I can manually start the Player application and it runs like it should. It only automatically reboots over and over again if it loads the engine at startup.
The exact same thing started happening on one of our client's player locations. Exact same symptoms, although it has not affected the other three players they have.
My best guess is that there was some sort of Windows update that now conflicts with the Scala Player engine at startup... although on the client Player PC I could have sworn we turned off automatic updates. Some updates may have been installed on our in-house player since it is used by many people in our office.
Please help - thanks!
Alan
Posted: Tuesday, 01/03/2006 -- by Alan Jackson. Subject: And, yes...
...those error messages you described look very similar to the ones I was receiving.
Thanks, again!
Posted: Tuesday, 01/03/2006 -- by Alan Jackson. Subject: Thank you!
Thanks, Gunnar. You were correct in thinking the IC3 Player I am trying to work with is remote, so I have to decide whether I try the freeware codec or end up sending the CD for them to load on-site. I bought the Player PC already configured/installed from a VAR, but I guess they did not install the WinDVD software.
Hopefully this should work. Thanks, again.
-Alan
Posted: Tuesday, 01/03/2006 -- by Alan Jackson. Subject: Clarification
Back from the holidays with a fresher mind...
In looking over our conversations from December and your last post, John, I probably need to clarify my situation as I don't think I did a good job early on.
I have an IC3 Player (PC, Scala Player software, hardware dongle, etc.) that is part of our InfoChannel Network that I am trying to play an MPEG-2 file on.
I followed the instructions above for taking a video clip from Final Cut Pro and formatting it into an MPEG-2 file that Scala seems to want.
I add it to the presentation in Designer on my local PC. The video file plays fine in the presentation on this local PC (with Designer installed).
Publish the script (with MPEG-2 video clip) to the InfoChannel Network. The IC3 Player receives the new script and plays it but skips the MPEG-2 video file.
If I followed the instructions at the beginning of this thread for formatting the video, and I have a true IC3 Player software/dongle installed on my "player PC", should it be able to run the video? If not, is there something else I need to add to the PC with the IC3 Player on it?
Hope I expressed my situation better this time. Thanks for your attention to this.
-Alan
Posted: Friday, 12/16/2005 -- by Alan Jackson. Subject: OK...
...thanks. So, I can format the movie clip as a WMV9 file or AVI and it will play fine on the Player PC with no addtional software. However, if I wanted to use the MPEG-2 files I created I would need to purchase/install software to allow that codec to play (in other words, "iPlay" is installed with the Player software to allow it to play native Windows video formats). Correct?
Thanks for your quick help.
Alan
Posted: Thursday, 12/15/2005 -- by Alan Jackson. Subject: MPEG video playback on Windows
Hi - fairly new to Scala. Just read this thread and it helped me convert some video from Final Cut Pro into something I could use in my copy of ICDesigner. Thanks - I used MPEG Streamclip as mentioned above to create a one-file MPEG2 export.
However, after I published the new script with the video included to a Windows-based Player PC, the script runs on that player but it skips the video clip slide.
I have a feeling this is something to do with the driver/codec not being installed on the Player. I know that a copy of WinDVD came with my copy of ICDesigner, but do I need to install this on the Player PC as well? Do I need a different serial number than the one that came with ICD? Or is it simply a matter of installing Quicktime or some other software on the PC?
Like I said, I'm still fairly new to all of this, so I hope there is a simple answer. Thanks!
Alan
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