failing module mmos.exe errors

Posted: Monday, 06/07/2004 -- by Jeremy Lee. Subject: failing module mmos.exe errors

I have a tech support thread going too but has anyone ran into this?

Almost once a day all 3 of our scala players get an error that reads:

Event ID: 1000
Source: Application Error
Description: Faulting application mmos.exe, version 0.0.0.0, faultin module mmos.exe version 0.0.0.0, fault address 0x0036f9b6

That is straight out of the error logs. We have tried just about everything to fix the problem. The machines exceed the minimum requirements. They have the following configureation:

Software installed:
Adobe Reader 6.0.1
Background Intelligent Transfer Service (BITS) client version 1.5
Broadcom Management Programs
Easy Access Button Support
eTrust InoculateIT
InterActual Player
Internet Explorer Q831167
InterVideo WinDVD
Java 2 Runtime Environment, SE v1.4.2_01
Java 2 Runtime Environment, SE v1.4.2_03
Microsoft Office XP Standard
NVIDIA Display Driver
Outlook Express Q837009
PDF Complete
QuickTime
Scala Player 3
SMS Advanced Client
SoundMAX
WebFldrs XP
Windows Media Player Hotfix [See Q828026 for more information]
Windows XP Hotfix (SP2) Q322359
Windows XP Hotfix (SP2) q812415
Windows XP Hotfix (SP2) Q817472
Windows XP Hotfix - KB314405
Windows XP Hotfix - KB810217
Windows XP Hotfix - KB814841
Windows XP Hotfix - KB822827
Windows XP Hotfix - KB823182
Windows XP Hotfix - KB824105
Windows XP Hotfix - KB824141
Windows XP Hotfix - KB825119
Windows XP Hotfix - KB826939
Windows XP Hotfix - KB826959
Windows XP Hotfix - KB828028
Windows XP Hotfix - KB828035
Windows XP Hotfix - KB828741
Windows XP Hotfix - KB835732
Windows XP Hotfix - KB837001

System Information:

Identifier AT/AT COMPATIBLE
Bios Version COMPAQ - 20040115
Bios Date 1/15/2004
CPU (0) Identifier x86 Family 15 Model 2 Stepping 9
CPU (0) Vendor Identifier GenuineIntel
CPU (0) MHz ~2793
CPU (0) Name String Intel(R) Pentium(R) 4 CPU 2.80GHz
CPU (1) Identifier x86 Family 15 Model 2 Stepping 9
CPU (1) Vendor Identifier GenuineIntel
CPU (1) MHz ~2793
CPU (1) Name String Intel(R) Pentium(R) 4 CPU 2.80GHz
HAL ACPI 1.0 - APIC platform MP
Physical Memory 261,684 KB
(Bios) Manufacturer Hewlett-Packard
(Bios) SMBios Bios Version 786B2 v2.18
(Bios) SMBios Version 2.3
(Bios) Serial Number USW4170BB0
(Computer System) Manufacturer Hewlett-Packard
(Computer System) Model HP d330 uT(DC579AV)
(Computer System) System Type X86-based PC
(System Enclosure) Manufacturer Hewlett-Packard
(System Enclosure) Asset Tag USW4170BB0

Hotfixes:

KB314405
KB810217
KB814841
KB821557
KB822827
KB823182
KB823559
KB823980
KB824105
KB824141
KB824146
KB825119
KB826939
KB826959
KB828028
KB828035
KB828741
KB835732
KB837001
Q147222
Q322359
Q323255
Q328310
Q329048
Q329115
Q329170
Q329390
Q329441
Q329834
Q331953
Q810565
Q810577
Q810833
Q811493
Q811630
q812415
Q814033
Q815021
Q817287
Q817472
Q817606
Q828026

Posted: Wednesday, 06/09/2004 -- by John Schilling. Subject: Things to investigate

I have never seen this type of error.

I would note that your players have way too much software installed on them--more is never _better_ when it comes to system configuration. For a stable machine you want the least amount of software installed needed to do the job.

If all three of your machines are identically configured and they fail in about the same amount of run time--but if started at different times each fails "n" hours after it is started--I would suspect some software interaction/virus/worm.

If the failure time is variable, bad RAM or Power Supply problems might be good candidates in investigate. [e.g. or, if all of the Players fall over at the exact same time each day and they are connected to the same power source--it might be a daily voltage/amperage blip]

Regards,

--John Schilling, Scala, Inc.

Posted: Wednesday, 06/09/2004 -- by Vladimir Zecevic. Subject: Scala guys are most qualified for this kind of errors but I thought this may help

It maybe that one of your numerous programs/services active, is eating memory. It may have similar behavior as in the case that memory is bad, it depends how someone who has written program handles memory requests.

Anyway if in your case player fail after several loops - that can be a problem.

Tricky part is to discover who is doing it.

It may look as long way, but I would try with last known good setup, and expand it by one software component at the time and waiting for amount of time needed that error shows up.

If you have purchased your machine from Scala VAR, and you haven't changed it since VAR setup, you should ask Scala VAR what went wrong.

Regards,
Vladimir Zecevic
Ars Media
http://www.arsmedia.tv

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