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error codes

Posted: Tuesday, 04/06/2004 -- by gr. Subject: error codes

Is there a list of error codes anywhere?

At the moment I am getting error code 48 - what does it mean?

Posted: Friday, 11/11/2005 -- by Norm. Subject: Error codes

Doesn't it seem ridiculous to have the system post error codes yet Scala does not provide and explanation of what the error code numbers mean?

Posted: Tuesday, 11/15/2005 -- by Axel Denker. Subject: Product & Release

Hi,

to help you further please tell me which Scala product you're using and what your current Release is.

Best regards,
Axel Denker
Scala

Posted: Tuesday, 11/15/2005 -- by Geoff. Subject: Error Codes

I've asked myself and tech support that very question numerous time.

Why can't Scala publish the error codes and their meaning.

(or are we just looking at a Random Number Generator ??)

Posted: Wednesday, 11/16/2005 -- by Norm K. Subject: Error Codes - again

I am getting the following error codes from a couple players. error 108.1 this pertains to script not playing correctly. (I guess)
and 157.53 which again I guess indicates the player went down, It did not in fact and is playing fine however I don't have any idea as to what a 157.53 or 108.1 is due to the fact Scala does not publish error code information.
Not good support. My only choice is to clear the codes and cross the fingers.

Posted: Wednesday, 11/16/2005 -- by Norm K. Subject: error 183.48 = path not found ( I guess)

Here is some help in case you get this one. I recieved this error code when I activated billing. What this pertains to is the failure of the system to find the folder on the network manager.
The convention being this - Scala/Network/transmission/Receive/Billing
also
scala/Network/transmission/Receive/Billing/(playername)
I manually created the folders and now the error is gone and billing is working - so 183.48 means "path not found"

Posted: Friday, 11/18/2005 -- by Axel Denker. Subject: Network Manager

Hi Norm,

In the network manager please use the "Show Details" at the top of the page in "Health Monitoring".

You should now see a "USER:" section in the message.

An error number (like a number for missing content) doesn't help if you don't know what content is missing.
That's why you should look at the USER: information.

There's also a TECH: section wich contains a more technical description of the problem.

Best regards,
Axel Denker
Scala

PS: The Player log file has the same setup.

Posted: Monday, 11/28/2005 -- by Julian. Subject: Error 183.31

Hi

Some days ago we changed our hosting service. Unfortunenately we haven't be able to restart our usual communications with our remote player. The FTP users and the NM folders were created with full access Read/Write/Modify permissions but we are receiving continuesly this message in red letters.

Any help please??? Julian

Problem 0: Unknown Problem in thread "InfoChannel Network Server Download Remote Response Task". (Caused by error 183.31)
SUPP:Failed while polling or downloading job response files on remote folder "fttp://(removed):(removed)@infoplasma.net/nm_trans/Receive/Transmission/Responses". Another attempt will be made later.
SUPP:Failed while checking if the local transmission folder "C:\Documents and Settings\All Users\Documentos\Scala\Network Transmission\Receive\Transmission\Responses" is the same folder as the remote transmission folder "fttp://(removed):(removed)@infoplasma.net/nm_trans/Receive/Transmission/Responses".
SUPP:Failed while creating FTP directory "fttp://(removed):(removed)@infoplasma.net/nm_trans/Receive".
SUPP:Failed to make directory at "fttp://infoplasma.net".
SUPP:Failed to make directory "Receive".
TECH:FTP internal error code 2, "Extended error.", last command "MKD Receive"
Error 183.31: (tcpiptools) The FTP server returned error code 550, "550 "Receive": file or directory already exists."

Posted: Tuesday, 11/29/2005 -- by John Schilling. Subject: Verify by hand...

Use command line ftp and attempt the exact same operations as is NM3:

E.g.

ftp infoplasma.net
login: username
password: password
cd nm_trans
mkdir Receive


I would suspect that you are not able to create the directory "Receive". If this is the case, contact your system administrator and fix the permissions.


Regards,

--JSS

Posted: Tuesday, 11/29/2005 -- by Julian. Subject: Receive folder created

Hi John

Thanks for your assistance!!!

We did what you said. We used FTP command line and everything worked fine. Here are the results. But we don't know what's going wrong

C:\Documents and Settings\Administrador>ftp ftp.infoplasma.net
Conectado a ftp.infoplasma.net.
220 Gene6 FTP Server v3.0.2 (Build 39) ready...
Usuario (ftp.infoplasma.net:(none)): nmanager
331 Password required for nmanager.
Contrase±a:
230 User nmanager logged in.
ftp> cd nm_trans
250 CWD command successful. "/nm_trans" is current directory.
ftp> mkdir Receive
257 "/nm_trans/Receive": directory created.
ftp> mkdir receive
550 "receive": file or directory already exists.
ftp> quit
221 Goodbye.


NM tries to make a directory that made previously. It's so strange. We are getting mad with this. We've tested everything. And the same red texts continue appearing.

Thank you!!


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