IC3 freezing up or crashing regularly

Wednesday, 07/11/2007 -- by Randy McWilson. Subject: IC3 freezing up or crashing regularly

I recently purchased a faster machine to handle our InfoChannel Designer3 software for our local educational access channel. The old (slower) computer worked just fine, with a freeze or crash interval usually measured in weeks.

Since I have moved everything to the newer machine, I have lockups about every 2-3 days. It freezes on slides, shuts down, etc.

Here are the specs on the new machine:
HP Compaq DC5100
CPU: P4 3.5GHz (Hyperthreaded)
Memory: 1 GB Ram

Windows XP Pro SP2

Video: NVIDIA GeForce MX4000

Resolution: 800x600 32-bit (using s-video output)

Scala Designer 3

Any ideas would be appreciated.

Thursday, 07/12/2007 -- by John Schilling. Subject: Its all about correct system configuration and stable device drivers

This has stability issue little/nothing to do with the Scala product. This is basic Windows System Administration issue. Contract an experienced IT Administrator to build up the box. If this class of HW is correctly configured--a proper Windows XP install with stable WHQL device drivers for all of the HW--it should be able to run IC3 Playback for weeks without failure. [barring issues such as defect ram, HDD's, etc. Check to make sure the HSF is properly attached to the CPU]

--JSS

Friday, 07/13/2007 -- by Bjørnar Albertsen. Subject: I had a similar problem ....

Try to disable hyperthreading. Maybe it can help.

Friday, 07/13/2007 -- by John Schilling. Subject: Disbling HT would not be a real fix

HyperThreading is a "Good Thing"(tm) for Scala Player systems.

Any machine that goes from unstable to stable simply by turning HT on/off is just masking the real problem(s).

--JSS

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