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activate Player through Internet and proxy

Wednesday, 11/21/2007 -- by Joe. Subject: activate Player through Internet and proxy

Dear All

Player stay at remote site, it required to activate player with CM5 through public internet network..... but it won't connect for me... anyone please help me...
** May i know more details on activation like port Player used to activate its' license.

On player machine can access CM and browse all pages(:80). i afraid about the activation port....

sincerely,
saroj Suvanthararuang.

Wednesday, 11/21/2007 -- by John Schilling. Subject: All Player<-> CM5 communication in on the designated port via HTTP.

There should be no worries--all communications between Players and Content Manager5's is via the designated TCP Port--80, 8080, whatever.

If you have a player that can not talk to its CM5--then you will need to purchase InfoChannel5 Players with the _physical_ HASP Dongles.


--JSS

Wednesday, 11/21/2007 -- by John Schilling. Subject: All Player<-> CM5 communication in on the designated port via HTTP.

There should be no worries--all communications between Players and Content Manager5's is via the designated TCP Port--80, 8080, whatever.

If you have a player that can not talk to its CM5--then you will need to purchase InfoChannel5 Players with the _physical_ HASP Dongles.


--JSS

Wednesday, 12/05/2007 -- by D. Vormittag. Subject: Trouble connecting through Proxy Server

Searching through the message board, this appears to be the same issue I'm having.

We have existing players working at remote sites, however this most recent site installation is trying to connect through a corporate proxy server but the Player Configuration Module is unable to connect to the Content Manager (Plan Delivery: Pull from InfoChannel Content Manager).

This appears to be a problem with the player software because if I open up a web browser on the same player machine, it resolves the URL to the Content Manager with no problems, but if I try the exact same URL within the Configuration Module, the player will not connect.

I have verified the correct username and password.

Any ideas what is going on here? or suggest a fix?

Thanks,
Duff

Wednesday, 12/05/2007 -- by John Schilling. Subject: No idea--more information is required

What type of Proxy? How is it configured?

Can you connect to the CM5 from the command line using telnet on you CM5's port number? [e.g. telnet cm5.company.com 8080 ]

HINT: If telnet does not work--neither will IC5. Once the proxy configuration has been corrected so that telnet works--so will IC5.

--JSS

Wednesday, 12/05/2007 -- by Christopher. Subject:

I had something similar happen when I first installed IC5 Content Manager (v2.0.3, at the time).
Just odd behavior from the Players, Heartbeats, and obtaining the licenses...it would work, then not...very sporadic. I did many tests to narrow down any possible network issues, but nothing was 'wrong' in regards to Active Directory Group Policies, Firewalls, Switch, etc. settings.

...I ended up having to backup the CM content, uninstall the CM (including all regkeys and folder/file paths that the installer may not of picked up) completely - including Apache, etc...then reinstalling.

Everything worked 'normally' afterwards, and has since all the way to the latest update (v.2.0.11). This may or may not work for you, and you may of already of tried this, but it did take care of my issue.

(sorry about the 'may' induced sentence there. lol)

Wednesday, 12/05/2007 -- by John Schilling. Subject: Chris's suggestion sounds like a lot of needless work.

Sorry Chris--but you described "flailing around in the dark until the problem goes away".

You did not find any cause for your problems and your suggested resolution--a complete uninstall and reinstall--does nothing to prevent your issue(s) from repeating.

Neither Active-Director nor "Group Policies"--except to the extent that they may govern Firewall/AntiVirus SW configuration(s) or prevent the execution of specific SW would have any impact on CM5.

There is no "black magic" to IC5 communications.

Its simple HTML-get/send requests over TCP port <whatever>.

There is nothing that can not be replicated via telnet from the command line. If it works over telnet--it will work from the SW.


--JSS

Wednesday, 12/05/2007 -- by Christopher. Subject:

Thursday, 12/06/2007 -- by D. Vormittag. Subject: Proxy Server Issues

I had the client perform the Telnet test (on port 80) and as John suggested, the telnet session could not be established to CM5 on port 80. So now the proxy administrator wants to know what protocol the player is using. The assumption has been that the player uses HTTP since the CONFIGURATION MODULE specifies HTTP:// in the URL, but this appears not to be the case.
Can anyone confirm what protocol the player is using to communicate to CM5 so I can help the client fix their proxy set up?
Thanks...

Friday, 12/07/2007 -- by John Schilling. Subject: Its just HTTP folks...

Hint: If telnet did not work--IC5 will not.

If telnet did not work--then the Proxy Server is mis-configured.

When the Proxy Server is fixed, telnet will work. When telnet works--so will IC5.


--JSS

Monday, 12/17/2007 -- by Joe. Subject:

To Vormittag

     i think u need both port 80 and 8080; in order to make Activation work,

Joe


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